How will I receive my items?

Sourcerie is a marketplace with lots of different suppliers. Each individual supplier will prepare and ship your products to you. So, if you’ve ordered products from a variety of different brands, it is likely that you’ll receive your order in several separate deliveries.

How much does UK shipping cost?

UK shipping costs £4 for orders under £25, after any discounts or vouchers have been applied. Shipping is free for orders over £25.

Even if your order comes in multiple deliveries from a variety of different suppliers, you will only be charged shipping once for your entire order.

Which services are used for delivery?

Most Sourcerie orders are sent with Royal Mail Tracked 48 service, Evri, DPD or Yodel.

How can I track my order?

You will receive a shipping confirmation email for each separate delivery in your order. This email will contain the shipping carrier used and the tracking details of each parcel in your order.

If you’re having any trouble tracking your order, please get in touch with us at [email protected] with your name, order number, and let us know which part of your order you are unable to track. Our team will look into it and get back to you as quickly as possible.

How long will it take for my order to arrive?

Your order should be delivered within 3 - 5 working days. If your order is taking longer than this, please get in touch with us at [email protected] with your name, order number, and let us know which part(s) of your order are yet to arrive. We’ll get on the case!

Can I have my parcel redirected to a different address?

If you’d like to have your parcel sent to a different address, please get in touch with us at [email protected] with your name, order number and the updated address you’d like your order to be sent to within 24 hours of placing your order. While we’ll try our best, we can’t guarantee a delivery address change if your order has already been confirmed and processed for shipment.